Frequently Asked Questions
Everything you need to know about shopping with H&A Middle East
What are your delivery timelines within the UAE and GCC?
We offer next-day delivery within the UAE for orders placed before 4 PM. For other GCC countries, shipping typically takes 3 to 5 business days.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like jewelry and swimwear are final sale.
How do I know which size to choose?
Each product page features a detailed size guide tailored to the specific garment's cut. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for all orders within the UAE. For international orders, we accept all major credit cards and Apple Pay.
Are your products ethically sourced?
At H&A Middle East, we are committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking link and a unique code to monitor your shipment in real-time.